FloTrader AI ("FloTrader", "we", "us", or "our") operates the flotraderai.com website and the FloTrader AI trading platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.
By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, please discontinue use of the Service immediately.
1. Information We Collect
1.1 Personal Information
When you register or use FloTrader AI, we may collect:
- Name and email address
- Account credentials (encrypted and hashed)
- Payment and billing information (processed by our third-party payment processor, Stripe)
- Broker connection credentials and API keys (encrypted at rest)
1.2 Trading Data
To provide the Service, we collect and process:
- Trading preferences, watchlists, and strategy configurations
- Trade history, signals, and AI decision logs
- Portfolio balances, positions, and performance metrics
- Broker account identifiers (we do not store broker account passwords)
1.3 Usage Data
We automatically collect:
- IP address, browser type, and device information
- Pages visited, features used, and time spent on the Service
- Crash reports and performance logs
- Cookies and similar tracking technologies
1.4 Third-Party Data
We receive market data from third-party providers (e.g., Polygon.io, Kraken) to power our scanning and analysis features. This data relates to financial instruments, not to you personally.
2. How We Use Your Information
We use collected information to:
- Provide, maintain, and improve the Service
- Execute trades on your behalf through connected brokers
- Generate AI-powered trading signals and decisions
- Process payments and manage subscriptions
- Communicate with you about your account, updates, and support
- Monitor for fraud, abuse, and security threats
- Comply with legal obligations and regulatory requirements
- Improve our AI models and trading algorithms using aggregated, anonymised data
3. How We Share Your Information
We do not sell your personal information. We may share information with:
- Broker Partners: To execute trades on your behalf via your connected broker account
- Payment Processors: Stripe processes billing data; we do not store full credit card numbers
- AI Service Providers: Anonymised trading data may be processed by AI infrastructure providers (e.g., Anthropic) to generate trading decisions
- Legal Authorities: If required by law, subpoena, or regulatory request
- Service Providers: Hosting (Vercel, Railway), database (Supabase), and analytics providers under strict data processing agreements
4. Data Security
We implement industry-standard security measures including:
- Encryption in transit (TLS/SSL) and at rest (AES-256)
- Hashed and salted password storage
- Encrypted broker API credentials
- Role-based access controls
- Regular security assessments and monitoring
Despite these measures, no electronic transmission or storage method is 100% secure. We cannot guarantee absolute security of your data.
5. Data Retention
We retain your data for as long as your account is active or as needed to provide the Service. Upon account deletion:
- Personal information is deleted within 30 days
- Trading history and AI decision logs are anonymised and retained for model improvement
- Broker credentials are immediately and permanently deleted
- We may retain certain data as required by law or legitimate business purposes
6. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data ("right to be forgotten")
- Portability: Receive your data in a structured, machine-readable format
- Objection: Object to processing of your data for certain purposes
- Restriction: Request limitation of processing in certain circumstances
To exercise these rights, contact us at privacy@flotraderai.com.
7. Cookies and Tracking
We use essential cookies for authentication and session management. We may also use:
- Functional cookies: To remember your preferences and settings
- Analytics cookies: To understand how you use the Service (anonymised)
You may disable cookies in your browser settings, but some features of the Service may not function properly.
8. International Data Transfers
Your data may be processed in countries other than your own, including the United States. We ensure appropriate safeguards are in place, such as Standard Contractual Clauses, when transferring data internationally.
9. Children's Privacy
The Service is not intended for individuals under 18 years of age. We do not knowingly collect data from minors. If we become aware that we have collected data from a minor, we will delete it promptly.
10. Third-Party Links
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.
12. Contact Us
For questions or concerns about this Privacy Policy, contact us at:
- Email: privacy@flotraderai.com
- Website: flotraderai.com